Privacy Policy

Qourt respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (qourtwear.com or qourt.be) or purchase our products.

1. General information

Qourt is responsible for the processing of personal data as shown in this Privacy Policy.

2. Data we collect

We collect and process the following categories of personal data:

Identification data: name, email, phone number, billing and shipping address.
Order information: purchased products, payment details, transaction history.
Website usage data: IP address, browser type, device information, pages visited.
Communication data: emails, messages, and other correspondence.

We do not intentionally collect sensitive personal data (e.g. health information, religion, political views).

3. How we use your data

We process your personal data for the following purposes:

To send marketing communications if you have opted in.
To process and deliver your orders.
To handle payments securely.
To provide customer support.
To send order confirmations and updates.
To improve our website and services.
To comply with legal obligations (e.g. tax and accounting).

4. Legal Basis

We process your personal data only when there is a valid legal basis under GDPR:

Consent: for marketing emails (you may withdraw consent at any time).
Contractual necessity: to fulfil your order.
Legal obligation: to meet accounting/tax requirements.
Legitimate interest: to improve our services, prevent fraud, ensure security.

5. Data Retention

We keep your personal data only as long as necessary:

Order and transaction data: up to 7 years (legal requirement).
Marketing data: until you withdraw your consent.
Customer service communications: up to 2 years after resolution.

After this period, your data will be securely deleted or anonymised.

6. Sharing of Data

We do not sell your data. We may share your data with trusted third parties:

Payment providers (e.g. Mollie) to process your transactions.
Shipping partners to deliver your orders.
IT and hosting providers to operate our website.
Professional advisers (e.g. accountants).

All third parties are required to respect the confidentiality of your data and comply with GDPR.

7. Cookies & Tracking

Our website uses cookies and similar technologies to:

Ensure the proper functioning of the site.
Analyse website traffic and performance.
Provide a personalised shopping experience.

When you first visit qourtwear.com, a cookie banner will inform you about the use of cookies. You can choose to accept or manage your preferences. By continuing to use our website, you consent to our use of cookies as described in this policy.

8. Your Rights

Under GDPR, you have the following rights regarding your personal data:

Right of access – obtain a copy of your personal data.
Right to rectification – correct inaccurate or incomplete data.
Right to erasure – request deletion of your data (“right to be forgotten”).
Right to restriction – limit processing in certain cases.
Right to data portability – receive your data in a structured format.
Right to object – to processing based on legitimate interests or for direct marketing.

To exercise your rights, contact us at info@qourtwear.com. We may require verification of your identity before fulfilling your request.

9. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.

10. International Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards (such as EU Standard Contractual Clauses) are in place.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

12. Contact

For questions or concerns about this Privacy Policy, please contact us.